Effective Date: January 23, 2026

1. Introduction

At Scale Up Digital, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our industrial automation, robotics, and AI solutions.

2. Information We Collect

We collect information necessary to provide our services, including:

• Personal identification information (name, email address, phone number, company details)

• Technical data related to autonomous systems and embedded software implementations

• Machine vision system data and AI algorithm performance metrics

• Hardware prototyping specifications and system integration requirements

• Service and maintenance records for robotics systems

3. How We Use Your Information

Your information is used to:

• Design and implement autonomous systems tailored to your needs

• Develop and optimize embedded software solutions

• Configure machine vision systems and AI algorithms

• Provide hardware prototyping and system integration services

• Deliver ongoing robotics service and maintenance

• Communicate updates, technical support, and service notifications

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted communications, secure data storage, and restricted access protocols. Our systems are designed with the same precision and reliability standards we apply to industrial automation projects.

5. Data Sharing

We do not sell your personal information. Data may be shared only with trusted partners necessary for service delivery, such as component suppliers or integration specialists, and only with your explicit consent.

6. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at support@scaleupdigitalautomation.com to exercise these rights.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

8. Contact Us

For privacy-related inquiries, please contact us at:
Email: support@scaleupdigitalautomation.com
Phone: +1 719-801-7180
Address: 1575 Gilpin St, Denver, CO 80218

Effective Date: January 23, 2026

1. Acceptance of Terms

Welcome to Scale Up Digital. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully before engaging with our automation and robotics solutions.

2. Services Provided

Scale Up Digital specializes in:

• Design and implementation of autonomous systems

• Industrial automation solutions

• Embedded software development

• Machine vision systems and AI algorithm development

• Hardware prototyping and system integration

• Robotics service and maintenance

3. Client Responsibilities

Clients agree to:

• Provide accurate technical specifications and requirements

• Ensure safe working conditions for on-site installations

• Maintain systems according to provided guidelines

• Comply with all applicable safety and regulatory standards

• Provide timely feedback during development and integration phases

4. Intellectual Property

Custom solutions developed for clients remain the property of the client upon full payment. Scale Up Digital retains rights to proprietary methodologies, algorithms, and general-purpose tools developed independently.

5. Warranties and Limitations

We warrant that our services will be performed with professional skill and care. However, performance of autonomous systems and AI algorithms may vary based on environmental conditions and use cases. We are not liable for damages resulting from improper use or unauthorized modifications.

6. Payment Terms

Payment terms are specified in individual project agreements. Typical terms include milestone-based payments for development projects and scheduled payments for maintenance services.

7. Termination

Either party may terminate services with written notice as specified in the project agreement. Clients remain responsible for payment of services rendered up to the termination date.

8. Limitation of Liability

Scale Up Digital's liability is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These terms are governed by the laws of the State of Colorado, United States.

10. Contact Information

For questions about these Terms of Service:
Email: support@scaleupdigitalautomation.com
Phone: +1 719-801-7180
Address: 1575 Gilpin St, Denver, CO 80218

Effective Date: January 23, 2026

1. Overview

Scale Up Digital strives to deliver exceptional industrial automation solutions and services. This Refund Policy explains the terms and conditions under which refunds may be requested for our services.

2. Service Categories

Development Services: Custom autonomous systems, embedded software, machine vision systems, and AI algorithms are developed specifically for each client. Due to the custom nature of these services, refunds are evaluated on a case-by-case basis.

Hardware Prototyping: Materials and components purchased for prototyping are non-refundable once ordered. Labor costs may be partially refundable if the project is cancelled before significant work has commenced.

System Integration: Integration services are billed based on milestones. Refunds may be available for uncompleted milestones if the project is terminated early.

Maintenance Services: Prepaid maintenance contracts may be refunded on a pro-rata basis for unused service periods, minus a 15% administrative fee.

3. Refund Eligibility

Refunds may be considered if:

• Services were not delivered as specified in the project agreement

• Technical specifications cannot be met due to our limitations (determined within initial assessment phase)

• Project is cancelled before work commences (deposit may be retained)

4. Non-Refundable Items

The following are non-refundable:

• Completed development work and delivered software

• Hardware components and materials already purchased

• On-site service calls and consultations already performed

• Third-party licensing fees

• Custom-manufactured components

5. Refund Process

To request a refund:

1. Contact us at support@scaleupdigitalautomation.com within 30 days of the issue

2. Provide detailed explanation and supporting documentation

3. Allow 10-15 business days for review

4. Approved refunds will be processed within 30 days to the original payment method

6. Warranty Claims

Issues covered under warranty will be resolved through repair, replacement, or re-engineering at no additional cost, rather than through refunds.

7. Dispute Resolution

If you are unsatisfied with a refund decision, we encourage direct communication to reach a mutually acceptable solution. Disputes may be subject to mediation before legal action.

8. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.

9. Contact Us

For refund requests or questions:
Email: support@scaleupdigitalautomation.com
Phone: +1 719-801-7180
Address: 1575 Gilpin St, Denver, CO 80218